Refund policy

Returns & Exchanges 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

As a small business we offer store credit only for returned items. This helps us to  continue crafting quality blends while ensuring you find the perfect tea for you. The quickest way to get what you need is to return the order (once approved via email) and place a new order for your desired product.  

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened with no visible damage to the packaging. You’ll also need to provide a receipt or proof of purchase. 

To start a return or if you have any questions or queries, please contact: Gabrielle@feuillesdesaule.com.

If your return is accepted, you'll be responsible for covering the cost of returning the item. Items sent back to us without prior approval will not be accepted. 

Returns should be sent to: 35 Baxter Road, Mascot, NSW, 2020, Australia.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you received the wrong item. We will evaluate the issue and do our best to make it right. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns for items shipped outside of Australia due to strict biosecurity regulations at the Australian border.