Shipping policy

Shipment processing time

All orders are processed and dispatched within 24 business hours, depending on what shipping service you have selected. Please note orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days and you will be contacted via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

* Overnight delivery is only available for orders with delivery addresses covered by Australia Post overnight shipping network.

Delivery delays can occasionally occur. Occasionally an order may fall outside the estimated delivery window. As per Australia post policy.

International Shipping

For International shipping we ship to the UK, Ireland, Europe & New Zealand. International shipping rates and delivery times vary by destination and will be calculated at checkout. Most orders arrive within 6–15 business days, depending on location and customs processing.

Please note:

International orders may be subject to customs duties or taxes, which are the responsibility of the recipient.

Tracking may not be available for some destinations depending on your selected shipping option.

We are not responsible for delays caused by customs or local postal services.

Delivery Delays

While we do our best to meet the delivery estimates, occasional delays can occur, especially during peak periods or due to postal service disruptions.

If you have any questions about your shipment, please contact us at gabrielle@feuillesdesaule.com

Shipping Disclamer 

If you select the untracked shipping option, please note that once the order has been dispatched, we cannot take responsibility for lost or undelivered items. By choosing this method you acknowledge and accept the risk that no tracking details are available and the parcel cannot be traced if it goes missing.